About the Department of Immigration and Citizenship in Washington

UNITED STATES OF AMERICA
Washington
Embassy of Australia, Washington DC, USA

How to contact us 

► For clients who have already submitted an application in Washington, we prefer that you use the following communication methods (in order):

1. If you have been notified of your case officer, please contact them directly using the contact details provided. If you do not know the name of your case officer, you may email us at immigration.washington@dfat.gov.au.You should receive an auto-reply email. If you do NOT receive this auto-reply, we either did not receive your email or are unable to send to your email address. If this occurs, please contact us by an alternate means.

2. You may send us a fax on (202) 797-3100 or (202) 797-3040

3. You may write to us:

Street/Postal Address:

1601 Massachusetts Ave NW
Washington DC 20036-2273
United States of America


**Please note: if mailing an application, we strongly recommend that you choose a delivery service that allows you to track the arrival of your package, such as FedEx, UPS, Express Mail, etc.

Client Counter Hours:

9:00AM-11:00AM, Monday through Friday. Please take note of our Public Holidays when the office will be closed. 

► For clients who have not yet lodged an application in this office:

If you are unable to find the information you are seeking on our website, please complete an email enquiry form so that we may address your enquiry.

Alternatively, you may contact the Australian Visa Information Services by telephone on 1-888-990-8888.